FAQ
Who is Cmlune Pty?
Cmlune Pty Ltd is an Australian-registered company providing professional media and content solutions.
Our website and store operate under the trading name Cmlune Pty.
What services does Cmlune Pty provide?
We provide structured media and content solutions designed to support clear communication, digital presence, and brand consistency for businesses and digital platforms.
Where is Cmlune Pty located?
We are based in Woodcroft, South Australia, and operate online through https://cmlunepty.space.
How do I request a service?
You can request a service by contacting us via email or by using the contact form on our website. We will review your request and respond with the next steps.
Do you offer customised services?
Yes. Our services are tailored to the specific needs of each client depending on project scope, requirements, and objectives.
Are your services delivered digitally?
Most services are delivered digitally. If a service includes any physical component, delivery details will be clearly communicated in advance.
What payment methods do you accept?
Available payment methods are displayed during checkout or confirmed during service engagement. All payments are processed securely through third-party payment providers.
Do you offer refunds?
Refunds are assessed in accordance with our Return and Refund Policy and applicable Australian Consumer Law. Eligibility depends on the service type and completion status.
Do you offer shipping?
If physical items are included as part of a service, shipping details, delivery timeframes, and tracking information will be provided once dispatched.
What happens if a delivery is delayed or lost?
If a delivery is delayed or does not arrive within the expected timeframe, please contact us so we can investigate with the shipping provider.
How is my personal information handled?
Personal information is handled in accordance with our Privacy Policy, which explains how data is collected, used, stored, and protected.
Is my payment information secure?
Yes. Payment details are processed securely by trusted third-party payment processors and are not stored on our servers.
How can I contact Cmlune Pty?
You can contact us using the following details:
Email: contact@cmlunepty.space
Phone: +61 8 8387 4532
What are your business hours?
Monday to Friday – 9:00 AM to 5:00 PM (ACST)
We aim to respond to all inquiries within 48 business hours.
Where can I find your legal policies?
Our Privacy Policy, Terms of Service, Shipping Policy, and Return & Refund Policy are available on our website.